Terms of service

TERMS OF USE

Agile Tailor Inc.

Effective Date: June 1, 2026


1. Acceptance of Terms

By accessing or using the website operated by Agile Tailor Inc. ("we," "us," or "our") and placing any order through our site, you ("Customer" or "you") agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please do not use our website or services.


2. Our Services

Agile Tailor Inc. offers custom embroidered and printed sweatshirts and apparel. Customers may:

  • Browse and purchase ready-made designs
  • Upload custom artwork to be embroidered or printed on garments
  • Select delivery options during checkout


3. Eligibility

You must be at least 18 years of age to place an order. By using our website, you represent that you meet this requirement. We currently ship only within the United States.


4. Custom Artwork Uploads — Intellectual Property

4.1 Customer Representations

When you upload artwork, images, logos, or any visual content ("Uploaded Content") for custom embroidery or printing, you represent and warrant that:

  • You are the original creator of the Uploaded Content, or you hold all necessary rights, licenses, and permissions to use and reproduce it;
  • The Uploaded Content does not infringe upon any copyright, trademark, trade dress, right of publicity, or any other intellectual property or proprietary right of any third party;
  • The Uploaded Content does not contain defamatory, obscene, hateful, or otherwise unlawful material.


4.2 Our Rights to Use Uploaded Content

By uploading artwork and placing an order, you grant Agile Tailor Inc. a non-exclusive, royalty-free, worldwide license to:

  • Reproduce and embroider or print your Uploaded Content solely for the purpose of fulfilling your order;
  • Use photographs and videos of your completed order — including the Uploaded Content as embroidered or printed — in our marketing materials, social media posts, Instagram stories, reels, TikTok videos, advertisements, and promotional content.

You waive any right to additional compensation for such use. If you do not wish your artwork or completed item to appear in our marketing materials, you must notify us in writing at the time of order placement at goodlifeisallowed@gmail.com.


4.3 Prohibited Content

You may not upload artwork that:

  • Contains hate symbols, white supremacist imagery, or content that promotes violence or discrimination against any individual or group;
  • Depicts explicit sexual content or nudity;
  • Infringes any third-party intellectual property rights (e.g., unauthorized use of brand logos, copyrighted characters, or trademarked imagery);
  • Violates any applicable federal, state, or local law.

We reserve the right to refuse any order containing Prohibited Content at our sole discretion without refund if production has not yet begun.


4.4 File Requirements

For best embroidery and print results, uploaded files must meet the following minimum requirements:

  • Accepted formats: PNG, JPG, PDF, SVG, AI, EPS
  • Minimum resolution: 300 DPI at intended print size
  • Maximum file size: 50 MB

We are not responsible for poor output quality resulting from low-resolution or improperly formatted files. We will contact you if a submitted file cannot be used.


4.5 Indemnification for Uploaded Content

You agree to indemnify, defend, and hold harmless Agile Tailor Inc., its owners, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your Uploaded Content or your breach of the representations in Section 4.1.


5. Orders and Payment

All orders are subject to acceptance by us. We accept payment via credit and debit cards (Visa, Mastercard, AmEx), PayPal, and cryptocurrency. Prices are listed in U.S. dollars. We reserve the right to cancel any order and issue a full refund at our discretion.


6. Production and Shipping

Each item is made to order. Our standard production time is 7–14 business days from the date of order confirmation. Shipping times are in addition to production time. We ship within the United States only. We are not responsible for delays caused by shipping carriers or circumstances beyond our control.


7. Returns and Refunds

Because every item is custom-made to your specifications, all sales are final. We do not accept returns or exchanges except as described below.

7.1 Acceptable Minor Embroidery Marks (Washable)

Due to the nature of commercial embroidery machinery, the following minor marks may occasionally appear on finished items and are considered normal, washable occurrences — not production defects:

  • Isolated drops of machine oil, which are fully removable with a standard stain remover during regular machine washing;
  • Light black marks from the pantograph (an internal embroidery machine component), which are similarly washable.

If your item arrives with either of these marks, we will treat the affected area with a professional stain-removal spray before shipment whenever possible. Please be aware that complete removal of these marks requires machine washing by the customer. Washing instructions will be included with your order. These washable marks do not qualify for a return, replacement, or refund.

7.2 Non-Acceptable Defects — Replacement Guaranteed

Any physical damage caused by the embroidery machine that results in holes, tears, or punctures in the fabric is not acceptable and will never be shipped to a customer. Should such damage occur during production, we will replace the garment with an identical item at no additional cost to you. Your order will proceed on the standard production timeline.

7.3 Wrong Size or Color Shipped in Error

If the garment size or color you receive does not match what you ordered due to our fulfillment error, you are entitled to a full return or exchange at no additional cost. Please contact us within 7 days of delivery at goodlifeisallowed@gmail.com with a photo of the item received and your original order details. We will arrange return shipping and send the correct item promptly.

7.4 Returns on Ready-Made (Non-Custom) Items

Items from our standard online store collection — sweatshirts with pre-designed prints or embroidery that are not made to individual customer specifications — are eligible for return or exchange within 14 days of delivery, provided the item is unworn, unwashed, and in its original condition with all tags attached. To initiate a return, contact us at goodlifeisallowed@gmail.com. Return shipping costs are the responsibility of the customer unless the return is due to our error.

7.5 Other Production Defects

For any other verified production defects (e.g., embroidery error on our part), please contact us within 7 days of delivery at goodlifeisallowed@gmail.com with photos of the defect. We will offer a reprint or store credit at our discretion.


8. Limitation of Liability

To the maximum extent permitted by applicable law, Agile Tailor Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our services, even if advised of the possibility of such damages. Our total liability to you for any claim shall not exceed the amount you paid for the order giving rise to the claim.


9. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.


10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Los Angeles County, California.


11. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the revised Terms.


12. Contact Information

If you have any questions about these Terms, please contact us at:

Agile Tailor Inc.

Email: goodlifeisallowed@gmail.com